7. Maintenance and Support

Cleaning Routines

To ensure accurate measurements and optimal performance of your Rhopoint glossmeter, follow these cleaning procedures:

1. Instrument Optics:

   • Inspect the optics before each calibration.

   • Remove dust or debris using dry, clean air.

   • Never touch the optics without wearing suitable cotton gloves.

   • If permanent marks or scratches are present on the lenses, return the instrument to an authorized Rhopoint service center[^3].

2. Calibration Tile:

   • Inspect the calibration standards before each use.

   • Remove fingerprints and dust with the supplied optic cleaning cloth.

   • If the tile is scratched or damaged, it is not suitable for calibration and must be replaced[^3].

Annual Calibration Recommendations

Rhopoint Instruments recommends annual calibration of both the glossmeter and its reference tile:

• Send your glossmeter and tile to a Rhopoint Approved Service Agent yearly.

• Annual calibration ensures accuracy and compliance with current industry standards.

• Calibration maintains optimal performance and helps meet desired aesthetic and quality standards.

Calibration Options:

• ISO 17025 UKAS certified calibration for Rhopoint Instruments glossmeters.

• Traceable calibration for all other glossmeter brands.

Support Contact Details

Additional Support

• Live chat support is available during UK office hours.

• For assistance outside office hours, email support@rhopointinstruments.com.

• Response time for email inquiries is typically within 24 hours.

Remember to regularly maintain and calibrate your Rhopoint glossmeter to ensure accurate and reliable measurements for your quality control processes.