Log files
This document provides information on how to locate, access, and use the log files that are generated by the Æ Appearance Elements software. Log files are invaluable tools for troubleshooting and problem-solving and can be retrieved from a specified directory within your system. The following sections will guide you on how to find these files, understand their naming conventions, and employ them for effective troubleshooting.
Location
The log files for the software are located in your local drive. You can find them in this directory: %LOCALAPPDATA%\Rhopoint Instruments Ltd\Rhopoint Appearance Elements\Logs.
For example, if your username is username, the full path will be: C:\Users\username\AppData\Local\Rhopoint Instruments Ltd\Rhopoint Appearance Elements\Logs
Accessing Log Files
To access the log files, look at the version display in the bottom right corner of the main application window. Click on this version number to open the log files folder.
Log File Naming
The log files are named according to the date when they were generated. This allows you to easily identify logs from a specific time.
Log File Usage
Please remember that these log files can be highly helpful in troubleshooting any issues you may face. We encourage you to send them to the Rhopoint Instruments Customer Support whenever you seek help regarding any problems. The logs provide our support team with valuable information, aiding them in effectively diagnosing and addressing your concerns.